All orders are recorded in the order of their acceptance and distributed according to the available stock and the delivery possibilities of the moment, without any other commitment on our part with regard to the execution time. Cases of force majeure (war, general and partial strike or lockout, epidemics, operating accidents, fire, shortage of labor or raw materials, etc.) release the sellers from any kind of responsibility with regard to the execution of their commitments.
We reserve the right to request deposits or guarantees from our customers at any time.
All orders are placed with the incoterm EXW (exworks).
No goods will be returned, except by express written agreement, and even then only if they are returned to us free of charge and undamaged.
In the event of death, bankruptcy, incapacity, suspension of payment, dissolution or change of company, or failure to pay for a single delivery, or failure to comply with the special payment conditions, we reserve the right either to terminate the contract or to suspend delivery and, in any case, to demand immediate payment for all goods delivered. We also reserve the right, in all the cases listed above, to demand the return of the goods if necessary.
Any claims relating to delivered goods which are not submitted within 2 days following the date of sending the invoice will no longer be accepted.
Our invoices are always payable at our head office at 6, rue de l'industrie – 1400 Nivelles, Belgium, in cash, unless expressly agreed otherwise.
In the event of non-payment in cash or on the due date set in accordance with a specific, written and formal stipulation, the buyer shall automatically and without prior notice be liable for a conventional interest of 12%. In the event of non-payment of the invoice within 30 days of its due date, it shall automatically be increased by 15% with a minimum of €250 as damages thus fixed as a lump sum and by mutual agreement for the loss resulting from the late performance of the payment obligation, independently of the conventional interest mentioned above and any legal costs. Discount for early payment: none.
The delivered goods remain the property of Planet Foods until they have been paid for. Disputes falling within the jurisdiction of the Justice of the Peace will be brought exclusively before the Justice of the Peace of Nivelles. Any other disputes will fall under the exclusive jurisdiction of the Courts of Nivelles. Any provisions of the buyer do not constitute any derogation from the aforementioned attribution of jurisdiction or from the other provisions of these general terms and conditions of sale.
As part of your order, Planet Foods may process some of your personal data. Planet Foods will process this data in full compliance with the applicable legislation on the protection of personal data and, in particular, European Regulation 2016/679 of April 27, 2016 (the "GDPR"). In this context, Planet Foods has adopted a Privacy Policy, which you agree to read. Planet Foods undertakes in any case to respect and ensure that its employees and agents respect the principles set out in the Privacy Policy with regard to the personal data it may process. Any questions regarding the recording and processing of your data can be sent to the following address: admin@planet-foods.com.
The product photographs presented on the site are for illustrative purposes only. Despite every effort to ensure a faithful representation of the products, they are not contractually binding. Differences may exist, particularly with regard to colors, shapes, or presentations, depending in particular on the screen used or packaging updates by suppliers.
